Price Match

Our Price Match Guarantee gives you the peace of mind that you’re getting the best possible price on whatever you purchase from us.

We’ll match the price you find on any UK based competitor’s website, Price guarantee offer applies to the identical in-stock product (i.e. same size, colour, year) within 10-days of purchase. Competitor’s site must be an authorized seller of the brand in question.

If you haven’t purchased yet:
Call or email us on 0800 756 3711,  0203 621 4500 or [email protected]

With details of where you found the lower price and we will match the price for you.

If you’ve already purchased from us:
Fill out the form below, or call 0800 756 3711 / 0203 621 4500

Please send us the details of where you found the identical product at a lower price. We will credit your original method of payment with the price difference between our price and the competitor’s price.

Wow! You found a better price?

Please fill out the form below to submit your price match information. Click the Submit button when done.

  • This field is for validation purposes and should be left unchanged.

Price Guarantee Guidelines:

  1. The Price Guarantee means we will reduce the price or refund you the difference between the price (less any promotional discounts or coupons and excluding shipping and tax) and the competitor’s price. Example: if the difference in price between LuggageCity and the competitor is £10, we will either reduce the price by £10 or refund you £10.
  2. The item must be currently available in the same size, style, model and colour that it is on, and be in stock and available for purchase on the competitor’s website.
  3. If the lower price on a competitor’s site is the result of a % off or £ off coupon on that site, the coupon must be active and applicable to the item in question at the time of the price match request.
  4. Special promotions such as rebates, gift certificates and “buy one, get one” offers are not eligible.
  5. Guarantee does not apply to prices listed on auction sites, international websites, flash deal sites, websites that require a membership or subscription fee, or unauthorized re-sellers of certain brands.
    NOTE: In the event that further research is required, a LuggageCity Customer Care representative will do their best to respond to your price guarantee request within 24 hours.
  6. There is a limit of one guarantee claim per item, per customer.

The Price Guarantee only applies to purchases for personal use. Guarantee does not apply to purchases for resale, commercial purposes, or Corporate Orders. Luggage City reserves the right to terminate this price guarantee policy or deny a price match at any time due to abuse or any other unforeseen circumstances.

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