FAQs

Why Buy from us

We guarantee you the best buying experience with our free delivery over £20, 30 day returns, price match guarantee and a high level customer service.

How do I contact you if I have a problem?

You can contact us in the first instance via our enquiry form and whoever you speak to will do their best to help you. See the CONTACT US section for details.

Can I return the goods that I have purchased?

All goods purchased can be returned for 30 days from the date of purchase. If an item has a material defect or manufacturing fault we will refund or exchange the item provided that you can provide proof of purchase. Please note that items such as luggage are not guaranteed against handling damage by third parties such as baggage handlers. If damage has occurred not due to a fault or fair and reasonable wear and tear, you should report it to the airport or station you are travelling with and make a claim from them.

In the unlikely event that you consider an  item to be  faulty or defective,  please  contact us to arrange the secure return of the item. When packaging for return please ensure that it is clearly marked with your customer and order details, and the reason for its return.

Who pays return postage:

Luggage city will pay all return postage within 30 days of purchase.

It should be returned to:

Please contact us before returning an item and we will provide a return label with the correct address on it.

If you do return an item please include a copy of the invoice and / or details of who is sending it back and why.

If you would like to exchange an unsuitable item for another item, please contact us via [email protected] or on 0800 756 3711 / 0203 621 4500

If you receive goods that are damaged on delivery, please sign stating that the goods were received damaged and contact us straight away.

Refunds will be made against the same method of payment for the goods and only on receipt of the item returned.

Wholesale & Corporate Orders

We are able to offer extremely good prices for bulk orders so please send us a email or call with any enquiry at [email protected] or on 0800 756 3711 / 0203 621 4500

Promotional Products

We are able to arrange personalisation and branding for your organisation on most of our products so please contact us with your enquiry at [email protected] or on 0800 756 3711 / 0203 621 4500

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